SafelyYou
SafelyYou is a company specializing in innovative AI-driven solutions for senior care, focused on reducing falls and fall-related emergency room visits in senior living communities. Their products, including SafelyYou Respond™, Guardian Pro™, Aware™, and Clarity™, offer advanced capabilities for monitoring and improving the safety and well-being of elderly residents without the need for wearables. SafelyYou partners with senior living communities to drive occupancy, elevate care standards, and improve clinical outcomes by providing tools for fall management, staffing efficiency, and care delivery insights. The company's technology platform has been proven to increase the length of stay, enhance operational efficiency, and support comprehensive care delivery across numerous residential facilities.
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
IT Helpdesk Supervisor
March 20
SafelyYou
SafelyYou is a company specializing in innovative AI-driven solutions for senior care, focused on reducing falls and fall-related emergency room visits in senior living communities. Their products, including SafelyYou Respond™, Guardian Pro™, Aware™, and Clarity™, offer advanced capabilities for monitoring and improving the safety and well-being of elderly residents without the need for wearables. SafelyYou partners with senior living communities to drive occupancy, elevate care standards, and improve clinical outcomes by providing tools for fall management, staffing efficiency, and care delivery insights. The company's technology platform has been proven to increase the length of stay, enhance operational efficiency, and support comprehensive care delivery across numerous residential facilities.
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
📋 Description
• Establish and maintain a remote helpdesk service utilizing third-party remote agents • Support the IT Manager in deploying a remote helpdesk service by assisting with vendor evaluation, implementation, and ongoing operations • Supervise day-to-day remote helpdesk operations, ensuring timely resolution of IT issues • Collaborate with third party remote agents to refine workflows, optimize troubleshooting processes and enhance user support • Implement and refine AI-driven tools to streamline ticket management and improve the helpdesk experience • Work with security and compliance teams to align helpdesk operations with security policies, risk mitigation, and regulatory requirements • Monitor helpdesk performance metrics and provide recommendations for service improvements • Assist in new hire IT onboarding, ensuring proper equipment setup and remote support integration • Troubleshoot and escalate complex technical issues as needed to the IT Manager or other specialized teams
🎯 Requirements
• 2 - 4 years of experience in an IT helpdesk or technical support role, with some supervisory or team leadership experience preferred • Experience working with outsourced IT support providers or remote helpdesk solutions • Strong troubleshooting skills in end user support, including software, hardware, remote access, and networking • Familiarity with helpdesk automation, AI-driven support tools, and ITSM platforms • Knowledge of security best practices and compliance considerations for IT support operations • Strong communication and collaboration skills, with the ability to work across IT, security, and compliance teams • Proficiency in Google Workspace, Slack, Zoom, Jira, and other enterprise IT tools • IT certifications (e.g. ITIL, CompTIA, Microsoft, or Google) are a plus
🏖️ Benefits
• Fully remote • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision, and Life Insurance • Company Equity: An opportunity to share in the company’s success through ownership • 401(k) Program • Company laptop • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth potential • Company retreats • Medical & Family/Parental Leave • Bereavement Leave • Jury Duty Leave • Reproductive Loss Leave • Professional development opportunities
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