Technical Support Manager

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Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care

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Description

• Lead a team providing top-tier support for solutions tailored to individuals with Alzheimer’s and Dementia • Oversee installations, troubleshoot and resolve cases while mentoring your team for excellence • Ensure all installations are fully tested end-to-end and ready for production • Manage Tier 1 support team, acting as a first responder to automated alerts • Collaborate with other teams to drive new processes that scale customer support and elevate customer experience

Requirements

• Minimum 8+ years of related work experience with a focus on the customer experience and continuous improvement • Minimum 6+ years of related work experience as a Linux System Administrator • Bachelor's degree in a technical discipline, such as Information Systems, Network Engineering, or equivalent experience • LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing • Hands-on experience with WiFi site surveys and RF analysis processes • Hands-on experience integrating with customer’s network security and compliance technology across different platforms and vendors • Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting • Working knowledge of SSM, Docker, and Grafana • Strong customer communication and service skills

Benefits

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance • 401K Program • Company laptop • Monthly Education, Well-being & WFH stipends • Non-accrual PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave