Account Solution Engineer - Education

3 days ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $130.8k - $225.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Salesforce

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Salesforce is the world’s most trusted customer relationship management (CRM) platform, designed to help businesses grow faster and work smarter. It integrates autonomous AI agents, unified data, and CRM applications to assist marketing, sales, service, and IT teams in creating better customer relationships across various industries. With powerful tools for sales, service, commerce, and marketing, Salesforce provides a connected platform that helps organizations personalize customer engagement at scale.

Enterprise Cloud Computing and Customer Relationship Management

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close. • Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions. • This role will primarily align to large higher education institutions; however you will have the opportunity for exposure and support of non-traditional and K-12 organizations as well. • Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Education Cloud, align to institutional initiatives. • Prepare, build, and present tailored demonstrations that showcase Salesforce solutions aligned to institutions' strategic and technical goals. • Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders. • Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value. • Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs. • Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations. • Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution. • Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.

🎯 Requirements

• 7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education. • 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success. • Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts. • Deep understanding of education operations, including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations. • Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context. • Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from IT teams to university presidents. • Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education. • Experience with RFP and proposal processes, including developing responses that align with institutional needs and Salesforce’s value proposition. • Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment. • Curiosity and passion for technology, with a desire to continuously learn, experiment, and stay ahead of industry trends in education and CRM solutions. • Collaborative mindset, able to work cross-functionally with sales, professional services, product teams, and partners to deliver customer success. • Willingness to travel occasionally for customer meetings, presentations, and industry events. • Preferred: Salesforce certifications, including Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, and Experience Cloud. • Experience with Education Cloud, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.