Account Manager

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Salted Stone

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Inbound Marketing • Marketing Strategy • HubSpot Solutions • Web Design • CRM Implementation

51 - 200

Description

• Manage a roster of approximately 8-12 clients • Effectively manage the onboarding/kickoff of clients • Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc. • Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence • Triage all incoming support requests from clients via email, calls, or our support ticketing platform • Prepare production plans based on contracted budgets and timelines • Create and manage tasks in the project management tool as tasks progress through the stages of completion including keeping the client-facing board up to date • Perform meticulous quality checks and testing on project- and campaign-related deliverables • Track and report on engagement budgets and client health on a weekly basis • Ensure that CRM records are updated on a weekly basis • Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule • Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g. website redesigns, backend integrations, etc.) • Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse • Identify account retention and expansion opportunities and lead conversations with clients about those opportunities • Work with subject matter experts to properly scope out new engagement opportunities • Progress your professional development by engaging in intermediate HubSpot training, with a focus on independently handling in-platform tasks for clients. • Determine the types of work that you are best suited to manage, including which engagement types you are strongest at, in-platform specializations, and industry experience. • Take ownership of low-difficulty tasks within client portals, ensuring timely delivery and high-quality execution that aligns with client goals. • Leverage more senior team members for support and review of your work using your best judgment. • As you progress in this role, move towards applying your growing HubSpot skills to proactively address client challenges and driving client satisfaction.

Requirements

• BA or BS degree in communications, marketing, or business • 5 years of relevant experience • Excellent interpersonal and organizational skills • Strong attention to detail and the ability to communicate details • Strong oral and written communication skills • Strong problem-solving skills • Ability to assess a wide range of issues in creative ways and consult on solutions • Confidence in advising clients on how to proceed in order to achieve their goals • Confidence in leading sales-related discussions with clients • Comfortably handle multiple projects simultaneously • Confidently organize and prioritize work under pressure • Work within an assigned budget • Proven HubSpot experience • Teamwork.com experience

Benefits

• Company-paid health insurance • 401k match • Access to free Financial Advisors & Coaching • Birthday Leave (an additional paid day off) • Holisticly wellness benefit • Spotify Premium membership • Regular Culture Committee initiatives & events • Fully flexible, remote work • Choice of Laptop: Mac or PC