Support Operations Program Manager - AI Technology
December 6
🇺🇸 United States – Remote
💵 $95.5k - $128.4k / year
⏰ Full Time
🟠 Senior
🔴 Lead
📋 Program Manager
🦅 H1B Visa Sponsor
Description
• The Support Operations Program Manager will focus on deploying AI technology within our Support ecosystem • The ideal candidate will have experience with Support delivery and operations, deploying AI technology, and a passion for delivering exceptional customer experiences • The role reports to the Director of Global Support Operations & Strategy
Requirements
• Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field • 8+ years of experience in business operations with technology implementations • Technical Fluency with AI Tools and Platforms: Hands-on experience with AI tools and platforms used in customer support (e.g., NLP, machine learning) • Customer-Centric Mindset: Demonstrated commitment to customer experience improvement through technology solutions • Strong analytical, communication, and project management skills, with the ability to translate complex concepts for varied audiences and drive organizational change, especially in introducing and scaling new technologies across teams • Demonstrated ability to focus on project details while maintaining a strategic view, adept at managing both granular tasks and big-picture change
Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more
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