Mobility Business Process Analyst

6 days ago

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SAMSUNG SDS

WebsiteLinkedInAll Job Openings

Enterprised Mobility • Advanced Analytics • Retail Experience • Cloud • IoT

10,000+ employees

Founded 1985

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Company Overview: Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. • Position Overview: Seeking a highly skilled Mobility Business Process Analyst to join our Zero-Touch Mobility implementation team. • Responsibilities: Your responsibilities will span the entire implementation lifecycle, from gathering requirements to functional testing, documentation, training, and change management. • Collect and document business requirements for installing and configuring Zero Touch Mobility. • Map existing and Design/document target workflows in collaboration with customers and sales teams. • Translate functional requirements into technical specifications for developers. • Perform functional and UAT testing of the application to ensure it meets customer needs. • Create comprehensive customer-facing documentation, including user guides and administrative manuals. • Conduct 'Train the Trainer' sessions for mobility managers, power users, and administrators. • Support change management activities to ensure a smooth transition to the new solution. • Manage multiple projects simultaneously, including proof of concepts, pilots, and full deployments. • Provide feedback to the product team to drive product improvements and simplify deployment processes. • Support solution consultants during RFP and customer engagement.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field. • Advanced degree or certification is a plus. • 4+ years of experience in process consulting, business analysis, or mobility management. • Strong understanding of mobile device management, lifecycle workflows, and related technologies (Enterprise Mobility platforms (EMM/UEM and EEP), Enterprise Mobility Strategies (e.g. COPE, BYOD) and service providers (Telecom Carriers)). • Hands-on experience with ServiceNow implementation projects. • Demonstrated ability to manage multiple projects and deliverables simultaneously in a fast-paced environment. Project management certification a strong plus • Experience in customer-facing roles, with strong communication and stakeholder management skills. • Knowledge of ServiceNow modules and platform capabilities. • Familiarity with process mapping and modeling tools. • Basic understanding of testing frameworks and methodologies. • Excellent written and verbal communication skills. • Strong problem-solving and analytical skills. • Ability to work collaboratively with cross-functional teams. • Proficiency in creating and delivering engaging training sessions.

Benefits

• Top-notch medical, dental, vision and prescription coverage • Wellness program • Parental leave • 401K match and savings plan • Flexible spending accounts • Life insurance • Paid Holidays • Paid Time off • Additional benefits