Senior Specialist - Claims & Fraud Operations

2 days ago

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Santander

WebsiteLinkedInAll Job Openings

Banking • Financial Services • Banca • Servicios Financieros • Corporate Banking

10,000+

💰 Post-IPO Equity on 2013-05

Description

• Responsible for the day-to-day operations of the company's business units. • Aims to deliver superior service to clients by driving and optimizing effectiveness and efficiency. • Analyzes and reviews data tools, business processes and operational standards to execute service delivery. • Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. • Researches and monitors external landscape to identify developments and translate them into operational implications. • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation. • Increases operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness. • Monitors and reviews fraud risk, unique or highly complex exceptions generated from various fraud prevention filters and security exception files. • Conducts root cause analysis to identify opportunities to predict, prevent and mitigate risk. • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity. • Communicates significant issues to management and makes recommendations. • Identifies and aggregates Op Loss data. • Completes data quality checks, coordinating the resolution of data reconciliation issues. • Completes root cause analysis and action plan evaluation on assigned losses. • Assigns loss events for root cause analysis and actions plans to the LOB, as appropriate. • Proactively develop and execute ideas to reduce risk and improve Santander's profitability. • Performs routine analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. • Interacts regularly with Customers, Contact Center and Branches over the telephone for inbound and outbound calls. • Reports suspicious activity as required by the Bank Secrecy Act.

Requirements

• Associate's Degree or equivalent work experience • 3+ Years Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention. • Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company. • Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO • Solid analytical, interpretive and problem solving skills • Ability to analyze diverse information and develop strategy recommendations • Excellent customer service and communication skills, both verbal and written • Excellent organization skills • Solid ability to multi-task • Solid knowledge of department computer applications and systems • Proficient in MS Office Applications