Technical Writer

August 8

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Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

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Description

• Write API documentation such as API reference docs and developer guides • Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents. • Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers • Develop and use all content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user's understanding of the Open APIs • Be the first to respond to developer queries on API forums and resolve the issues. • Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open APIs • Keep the emphasis on the documentation that is technically accurate and brings clarity to even complex processes.

Requirements

• 5+ years experience in technical documentation or developer outreach/technology partner management roles • Bachelor's degree in computer science, technical writing, or core sciences • Knowledge of Payment/Fraud domain, e.g., Authorization, Settlement • Knowledge of REST APIs • Experience using Git to manage asynchronous collaboration across large teams • Experience with authoring documentation in Markdown is a core • Familiarity with API documentation tools such as OpenAPI/Swagger • Experience with programming to enable sample code, especially around core web technologies such as Python and Javascript • Ability to organize and create multimedia content to explain use cases and process flows

Benefits

• Generous compensation in cash and equity • 7-years for post-termination option exercise (vs. standard 90 days) • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Unlimited access to an expert financial advisory