Field Support Engineer - Northeast Region

March 26

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $98.4k - $123k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Satcom Direct

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Satcom Direct is a leader in providing integrated satellite communication solutions for the business aviation, military, and government sectors. Their services include inflight internet connectivity, flight deck communications, cybersecurity protections, and data center services tailored to enhance operational efficiency and mission effectiveness for private jets and government aircraft. With a focus on innovation and reliability, Satcom Direct is at the forefront of redefining the inflight connectivity experience.

Business Aviation Solutions • Cabin Connectivity Solutions • Flight Deck Datalink • Cyber Security Solutions • Inflight Connectivity Solutions

201 - 500 employees

Founded 1997

🚀 Aerospace

🔒 Cybersecurity

🚗 Transport

📋 Description

• Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance • Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility • Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently • Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility • Support regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives • Perform root cause investigations, document findings, and provide recommendations to enhance product support • Adhere to case management standards for data collection, traceability, and issue resolution • Represent the company at trade shows, workshops, and customer meetings to promote products and services • Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements • Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations • Comply with safety-sensitive job requirements, including random drug testing

🎯 Requirements

• Bachelor’s Degree in Electrical Engineering, Avionics, Aviation, a related technical field, or equivalent military technical training • 5-7 years of experience in the aviation industry • 4+ years of product support experience in satcom, aviation connectivity, telecommunications, or internet services • Must have or be able to obtain AeroIT Certification within 90 days of hire • Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training

🏖️ Benefits

• Satcom Direct offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. • Immediate vesting 401k plan, paid time off and volunteer time off. • Option to participate in an Employee Stock Purchase Plan.