Customer Success Manager - IAM/IGA

2 days ago

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Saviynt

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Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

📋 Description

• Saviynt is an identity authority platform built to power and protect the world at work. • In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. • The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. • The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. • The success of this role means higher customer happiness, retention, and expansion of Saviynt’s business.

🎯 Requirements

• Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Identity Security practitioner preferred • Have a can-do attitude. • Previous experience within a customer success OR application portfolio management role within a SaaS organization. • Hands – on knowledge and experience in Identity and Access Management (IAM) and Security space. • Strong knowledge of cloud architecture as well as on - premise IT landscape. • Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management. • Knowledge of security and compliance requirements. • Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management. • Team player. • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence • Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset. • Available to travel up to 20%.