Virtual Service Sales Representative

March 19

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Schneider Electric

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Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.

Industrial Automation • Energy Management • Digital Automation • Sustainability • Innovation

10,000+ employees

Founded 1836

💰 Grant on 2018-04

📋 Description

• Leads Virtual Services Sales Representative deploys sales activities 100% remotely (e.g. phone, e-mail and social media) with customers in order to develop and grow installed base services. • Person in this role will focus on Contract Management, maximizes services revenue through customer relationship management, handling all Customer Requests and Leads from different Demand Generation Engines. • Manage the Leads and Customer Requests • React quickly to customer requests within prescribed SLA • Manage all the Leads which have standard Services scope with the main focus on Contract Renewals and upselling recurrent business. • Take inbound calls and e-mails to support existing customer base • Answer customer questions and educate on all SE Services offers • Research & develop new points of contact and potential account identified from Demand Generation Engines • Engage with customers on digital platforms (i.e., LinkedIn) and be an active user • Quote and close deals for standard Services offers • Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell • Build and manage Services Opportunity Pipeline • Analyze & qualify opportunities in Bridge Front Office (bFO) • Maintain the Account or Installed Base data in SE systems • Meet daily goals for outbound sales calls to follow-up customer requests and the Leads • Foster new points of contact and potential accounts thanks to marketing campaign • Document all records of customer interaction and activity in bFO • Develop up & cross-selling between Line of Businesses service offer • Transfer new product sales opportunities to Account Managers from the Business Units • Coordinate with all the Services teams and product teams if needed • Report accurate monthly order forecasting

🎯 Requirements

• Education: Bachelor /associate degree in Electrical / Electronic Engineering • Experience: 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent • Language skills: native speaker level for local context, good level of English (written, verbal) • Soft skills: Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic • Strong interpersonal skills, seeking new ways of learning to upskill himself or herself • Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus. • Familiarity with Schneider Electric products and services. • Good verbal and written communication skills • Able to prioritize and manage multiple tasks and build customer relationships. • Successfully complete assigned training paths and successfully engage in technical sales conversations. • Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment