Technical Support Engineer

3 days ago

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ScienceLogic

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Hybrid IT Monitoring & Management • Hybrid IT Service Assurance • AIOps • Monitoring Platform • IT Operations

501 - 1000

💰 $21.2M Venture Round on 2022-10

Description

• In a world of constant change, we're leading the charge towards truly autonomous enterprises. • The Customer Success team is composed of highly intelligent and innovative Technical Support Engineers and Customer Success Managers. • ScienceLogic is looking for a (Associate) Technical Support Engineer (TSE) to provide high quality technical support. • Restorepoint is a device configuration backup and restore solution for hybrid IT environments. • You will provide technical support for our Restorepoint network configuration management tool. • (Associate) Technical Support Engineer provides support for ScienceLogic’s entire Restorepoint product suite. • Acts as a Tier 2 escalation point for all customer issues. • Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success. • Acts as a subject matter expert in more than one area of the product.

Requirements

• 3+ years prior experience in the support of complex, Linux based enterprise software applications. • 3+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells. • 3+ years networking experience. Must demonstrate experience with firewalls, routers, packet sniffers and general network fundamentals (Cisco, Check Point, Juniper, HP). • 2+ years MySQL, PostgreSQL, SQLite experience. You should be able to construct SQL statements to query and occasionally update information in a MySQL database. • 2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids. • Detailed understanding of Server virtualization (VMware, Hyper-V, AWS). • One or more scripting/programming languages (Bash/POSIX, Perl, Python, C, Go, PHP) – Experience with LUA would be a distinct advantage. • Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues. • Ability to multi-task and manage multiple priorities in a fast-paced environment. • Ability to diagnose and solve complex technical issues. • Ability to professionally perform and communicate in stressful and high impacting situations.