Implementation Manager

3 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $30k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Scratch Financial

WebsiteLinkedInAll Job Openings

Veterinary Payment Solutions • Pet Owners Payment Solutions • Pet Care Providers Underwriting • Veterinarian Clinic Payments • Veterinary Healthcare

51 - 200 employees

💸 Finance

⚕️ Healthcare Insurance

💳 Fintech

Description

• Drive activation of Scratch’s payment processing customers • Onboard customers, understand their pain points, ensure they’re maximizing the platform • Lead up to ~5 onboarding calls per day • Advise, guide, and instruct customers through video calls, email, and phone calls • Monitor post onboarding call customer activity to proactively identify and address any hurdles • Serve as an expert in Scratch’s payment processing solution and integrations • Advocate for customers by partnering with Product and Support teams to ensure feedback is prioritized

Requirements

• 3+ years of experience in customer success, onboarding, or other customer-facing roles • Excellent verbal and written communication skills • A proactive attitude and ownership over identifying broken systems or processes and fixing them • Ability to anticipate customers’ needs and position product solutions accordingly • Technical implementations experience • Nice to Have: Technical degree (e.g., BS computer science) • Experience working in or with veterinary clinics • Experience with sales or customer success in a B2B organization; specific experience working in a venture backed fintech startup is a plus

Benefits

• Competitive base salary ranging from USD $30,000 - $50,000 • Unlimited PTO • Covered healthcare • 401k match • Cell plan reimbursement • Monthly recognition opportunities • Learning platforms and resources for all to keep growing • Equity retention policy • Generous parental leave