Senior Customer Success Manager - Strategic Accounts

September 26

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Seamless.AI

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Artificial Intelligence • Machine Learning • Natural Language Processing • Neuro-Linguistic Programming • Data Science

201 - 500

Description

•As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. •The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. •The Strategic CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

Requirements

•Bachelor’s Degree in Business, Marketing, or a related field •3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment •Salesforce, Gainsight, Outreach, high density call volume experience an advantage