Secfix
Secfix is a company that specializes in security and compliance automation for businesses. It offers solutions to help companies achieve and maintain compliance with standards such as ISO 27001, TISAX, and GDPR. By automating various aspects of security and compliance checks, Secfix reduces the manual effort required by up to 90%, making it easier for startups and SMEs to stay compliant and secure.
Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security
Customer Success Manager, German Speaking
March 19
Secfix
Secfix is a company that specializes in security and compliance automation for businesses. It offers solutions to help companies achieve and maintain compliance with standards such as ISO 27001, TISAX, and GDPR. By automating various aspects of security and compliance checks, Secfix reduces the manual effort required by up to 90%, making it easier for startups and SMEs to stay compliant and secure.
Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security
📋 Description
• Manage the customer lifecycle from day 1 through renewal, ensuring the highest level of service. • Improve CSM processes and set up impactful infrastructure. • Work cross-functionally with sales, marketing, engineering, and product teams. • Serve as the point of contact for your customers in the DACH region. • Drive customer adoption and successful onboarding to increase retention and revenue. • Become an expert in ISO 27001, GDPR and other compliance forms. • Write and record educational and technical content for knowledge base.
🎯 Requirements
• English (fluent) and German (C2) • Great time management and organisational skills • Excellent communication skills • Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture • Nice-to- have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, GPT-3/GPT-4 and Notion • Other languages • Entrepreneurial mindset
🏖️ Benefits
• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Holidays : 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Development Budget: €1,000 annual personal development budget. • Workspace Budget: Remote workspace budget and access to co-working spaces. • Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Tech Equipment : Latest tech equipment (MacBook, monitors, headphones). • Company Events: Company-wide events to build relationships and have some fun! • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
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