Customer Success Champion

February 16

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Sellfy

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Sellfy is an all-in-one e-commerce platform designed for creators and online businesses, enabling them to effortlessly set up stores, market their digital and physical products, and manage subscriptions. It provides various features such as print-on-demand, email marketing, and customizable storefronts, making it easy for users to sell digital downloads, merchandise, and services. With a focus on simplicity and user-friendliness, Sellfy supports creators in monetizing their work without the complexity of traditional e-commerce solutions.

e-commerce • Social Commerce • publishing • saas • technology

11 - 50 employees

Founded 2011

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 Angel Round on 2012-06

📋 Description

• This role transcends traditional customer support as we truly try and listen to our users, to develop and expand our platform upon the insights we gain from them. • Not looking to fill a simple Customer Service agent position answering tickets. • Looking for an apt people person who will help maintain and grow Sellfy’s customer loyalty. • Responsible for answering incoming inquiries during work hours and helping to solve customer problems on your own, or with team assistance. • Will handle customer inquiries via email and live chat only. • Expected to periodically check in to Sellfy’s inbox and respond to incoming tickets. • Position will evolve to a more flexible role and require 6 days 20 - 25h/week commitment from June 2020 onwards.

🎯 Requirements

• Must be located in the Pacific Time Zone (PST), or willing to work PST hours • Must be available to work at least one weekend day/evening • Must commit to increasing availability to 6 days of 20 - 25h/week starting June • Must be willing to work as an independent contractor • Must have a working laptop and reliable internet • Previous experience with email and chat support • Efficient and friendly communicator with immaculate English • Ability to prioritise own time and meet deadlines • Almost annoying attention to detail • Think and work autonomously • Eager to grow professionally • Adept in the world of digital downloads, application software, and file types

🏖️ Benefits

• Remote/work-from home lifestyle • A tight-knit team that values you and your opinions • Flexible hours within a given time frame • Negotiable compensation for workspace costs, after 90 days • Freedom to share your own ideas for improvement • Annual team trips with SUPing, surfing & other activities (previous places we have traveled to include Barcelona and Croatia)