Director - Member Engagement

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Smart Electric Power Alliance

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Carbon Reduction • Regulatory and Business Innovation • Grid Integration • Electrification • Electric Industry Transformation

11 - 50

Description

Join a fulfilling career with remote work flexibility in SEPA's membership strategy. The Director, Member Engagement provides leadership on all aspects of SEPA’s membership strategy related to corporate and government, non-profit, and education (GNPE) members, including engagement, retention, and recruitment. Responsible for developing and implementing action plans intended to achieve organizational and program goals while building, maintaining, and deepening SEPA’s corporate and GNPE relationships. Secures non-dues revenue related to event sponsorship and registrations, professional development workshops, executive packages and other products.

Requirements

Develop and implement action plans to increase corporate and GNPE member retention and engagement based on membership strategy and KPIs. Develop and implement recruitment action plans and campaigns to grow corporate and GNPE membership based on membership strategy and KPIs. Establish and cultivate relationships with corporate and GNPE members, ensuring effective use of SEPA membership and benefits. Serves as department liaison in helping other teams strategize corporate and GNPE engagement in the development and execution of SEPA’s offerings related to research, events, RE+, and communications. Oversee the effective onboarding of all new corporate and GNPE members, including the creation and management of corporate and GNPE member journeys. Represent SEPA at industry conferences, functions, and member/prospecting visits to drive retention and recruitment. Present SEPA’s membership value proposition to top-level executives and decision-makers. Responsible for ensuring the membership database is accurate and up to date with corporate and GNPE accounts and respective contact information. Works with Senior Leadership to develop annual Membership goals including dues and retention. Serve as the primary contact for corporate and GNPE members, addressing inquiries and resolving issues. Facilitate collaboration among members through events, working groups, and peer engagements. Conduct regular check-ins with members to assess satisfaction and identify opportunities for improvement. Supervises and provides day-to-day management of Corporate Engagement Manager. Contribute to the strategic and annual operating plan, ensuring alignment with organizational goals. Other duties as assigned.

Benefits

Health, dental, vision, HRA Short & long-term disability, life insurance Mental/physical/ergonomic reimbursements Cell phone and internet support Professional development funding 24 PTO days + 12 holidays + a Winter Holiday Break Retirement plans + employer contributions