Director, R&D Operations

March 14

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Optimize Software Development Operations: Design and implement scalable processes that improve efficiency and quality for product and engineering teams. • Lead Release Process Transformation: Drive continuous improvement of release practices for both monolithic and microservices-based systems, reducing cycle times and improving quality. • Automate Operational Workflows: Identify and implement automation opportunities to reduce manual effort across release management, PDLC, Agile, Bug SLAs, and release enablement processes. • Headcount Planning & Resource Management: Own headcount administration to ensure we hire and deploy resources strategically. • Partner with talent acquisition and finance to manage hiring forecasts and backfill reviews, ensuring expenses align with business goals and supporting leadership with accurate forecasting and reporting. • Define and Track Key Metrics: Build dashboards and KPIs to measure release efficiency, automation impact, team productivity, and budget utilization. • Use data-driven insights to drive improvements. • Cross-Functional Collaboration: Partner closely with engineering, product management, DevOps, QA, and finance to ensure alignment on operational goals, automation initiatives, and resource planning. • Team Leadership: Lead and develop a high-performing team of program managers and operators, fostering a culture of continuous improvement and operational excellence.

🎯 Requirements

• 10+ years in operations, program management, or release management for software development teams, with a focus on optimizing processes at scale. • Proven expertise in release processes, PDLC, CI/CD pipelines, and automation within product and engineering organizations. • Hands-on experience identifying and implementing automation across manual processes in Agile, release management, and bug resolution workflows. • Prior experience managing large budgets ($10M+), with a focus on headcount planning, resource allocation, and financial reporting. • Strong ability to define and track success metrics, leveraging data to inform decisions and continuously improve operations. • Demonstrated success partnering with product, engineering, DevOps, and business teams to align on strategic priorities and execute operational improvements. • Comfortable with both high-level strategy and tactical execution, driving operational excellence across complex teams.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.