Senior Human Resources Business Partner

March 14

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Provide strategic thought partnership and coaching to our leaders in leading and scaling high performing, ambitious teams with business outcomes in mind. • Coach and advise across all levels of the organization on a variety of components impacting our Titans; including change management, performance management, people and team dynamics, organizational design, rewards and recognition, and employee relations concerns. • Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high quality ownership and execution of outcomes. • Identify and drive organizational-wide opportunities and initiatives that scale impact and meaningfully add value to our Titans and teams. • Lead, collaborate and execute with the broader People Ops team to roll out all key people programs and processes around compensation reviews, DEI, Total Rewards, and Learning & Development programs for your groups. • Leverage data to identify themes and influence solutions.

🎯 Requirements

• 8+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a scaling environment. • Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development. • Experience supporting organizations based both remotely and internationally. • Comfort in navigating complex situations and operating in a fast-paced, sometimes ambiguous environment. • An ability to identify root issues and coach/influence leaders and employees. • A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.