Senior Salesforce Developer - Customer Support Systems

February 1

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Design and develop comprehensive solutions on Salesforce to support the entire customer lifecycle. • Interpret system and business requirements to create detailed technical specifications and design documents. • Build and maintain seamless integrations between Salesforce and other Customer Success platforms. • Develop and implement automated workflows and processes to streamline Customer Success activities. • Enhance existing Customer Success processes through innovative technical solutions. • Collaborate closely with Product Analysts, users, and other engineers throughout all project phases. • Provide ongoing support and maintenance for the Salesforce instance and connected applications. • Ensure data quality and integrity across all Customer Success tools and the Salesforce platform. • Maintain a flexible and proactive approach to adapt to changing project requirements.

🎯 Requirements

• BS/BA degree or equivalent experience • Deep knowledge of Salesforce Service Cloud and Sales Cloud • 5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX • Solid software design, coding, testing, maintenance and debugging skills on the Salesforce CRM platform. • Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT • Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred). • Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, Outlook integration, open CTI and Salesforce features. • Experience designing integration frameworks between Salesforce and external systems and portals using standard connectors or APIs. • Hands-on experience with core CSM focused platforms like Gainsight, Vitally or similar. • Experience with customer engagement tracking and automation tools (e.g. Salesloft) • Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation. • Strong background in developing customer-centric solutions and integrations • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. • Experience with integrating Salesforce and Customer Success platforms with other applications required (e.g., TalkDesk, Gong, ticketing systems like Zendesk or Freshdesk).

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: • Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program and leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: • Parental leave and support, adoption reimbursement, maternity support, breast milk shipping, pet insurance, legal advisory services, financial planning tools, and more.