Operations Manager

3 days ago

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Engaging & activating millions through Q&A • Connecting health-seeking consumers with HCPs • Geo-targeted professional marketing to qualified patients • Online clinical decision support tools • Consumer-friendly multimedia health content

1001 - 5000

💰 $425M Post-IPO Equity on 2021-07

Description

• The CareLinx Operations Manager ensures operational activities are strategically organized and focused on achievement of team and company goals • Responsible for interviewing and selection of key talent • Provide clear direction and accountability to a team of Care Advisors • Coach, mentor, and engage colleagues to do their best work • Ensure that operations team members adhere to the scheduling needs of the business by working with workforce management on scheduling • Measure the effectiveness of all operational processes • Provide timely, accurate, and complete reports on the status of the operation • Develop, implement, and monitor relevant operational metrics and develop processes to quickly remedy service-level issues • Collaborate with client success and sales on expected service delivery results and communication • Ensure operations are in compliance with local, state, and federal regulations and laws • Develop and implement short- and long-range plans that will enhance internal operating efficiency and bottom-line accountability • Inform and advise senior management regarding current trends, problems, and activities in senior care operations to facilitate informed decision making and strategic objective formulation • Monitor and recommend operations dashboards with KPIs that support both short- and long-term decision making

Requirements

• Bachelor’s degree or equivalent operations management experience required • 2 years proven success in an operations lead or supervisory role • High proficiency in Microsoft products required, Outlook, Word and Excel • Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines • Detail oriented, with strong analytical skills and effective problem-solving skills • Ability to handle confidential materials and information in a professional manner • A plus if you’ve had experience with Lean Six Sigma methodologies