Technical Consultant

2 days ago

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Shift4

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Secure Payment Processing • Merchant Services • Integrations • Payment Security • PCI Compliance

1001 - 5000

Description

• On-site implementation of live systems and conducting staff training of products • Train customers on the VenueNext suite of applications. • Perform Site Surveys to gather information on stadiums and arenas. • Ensure solutions meet the specification of the customer requirements and verify requirements are met. • Be a subject matter expert on S&E POS and payments products, both software and hardware. • Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup. • Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently. • Maintain product labs and assist in issue reproduction and research. • Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups • Managing Travel Expense Reports and following company Travel Policy

Requirements

• Experience with architecture and configuration of enterprise software • Ability to read technical documentation and logs • Demonstrated consulting skills • Capable of driving process improvement • Strong interpersonal skills • Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance • High degree of initiative, motivation, and problem-solving skills • Ability to be flexible and adapt to change in a complex global organization • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills • High degree of initiative, accuracy, efficiency, and attention to detail • Ability to maintain a positive attitude under stressful circumstances • Ability to maintain confidentiality when dealing with proprietary information • Demonstrable record in successful large-scale enterprise software implementation