Customer Success Lead

November 12

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ShowMojo

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Description

• As a Customer Success Lead, you will play a pivotal role in driving customer satisfaction, retention, and growth for ShowMojo. • Responsible for managing a portfolio of key accounts, identifying opportunities for upselling and cross-selling, and mitigating churn. • Requires a strong understanding of our product, excellent communication skills, and a passion for building long-lasting customer relationships. • ShowMojo strives to connect individuals that closely align with our values: do you have the confidence to exchange opinions in an open environment with respectful candor? • Are you self-directed and able to proactively solve problems? • Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?

Requirements

• 5+ years of experience in customer success, account management, or a related field. • Proven track record of managing key accounts and driving customer satisfaction. • Strong understanding of SaaS business models and metrics. • Excellent communication and interpersonal skills. • Ability to build strong relationships with customers at all levels. • Strong analytical and problem-solving skills. • Experience with CRM and customer success tools. • Willingness to travel for industry events and customer visits.

Benefits

• Competitive salary and benefits package. • Remote work opportunities. • Opportunities for professional growth and development. • Collaborative and supportive work environment.