Sift
Sift is an industry leader in digital fraud management, offering robust AI-powered solutions to combat various forms of online fraud such as account takeovers, payment fraud, and chargebacks. With a scalable platform, Sift enables businesses to secure their operations through advanced decision-making and fraud detection technologies. Their platform is trusted by over 700 global brands, providing precise, user-level insights to turn fraud challenges into opportunities for scalable growth. Sift emphasizes the importance of partnerships and a strong community to enhance their fraud decisioning service, fostering secure business development across various sectors like e-commerce, fintech, and travel. Additionally, Sift is recognized for its insights and efforts in fraud industry leadership, featuring capabilities such as payment protection, account defense, and dispute management.
Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data
Customer Success Manager
April 1
Sift
Sift is an industry leader in digital fraud management, offering robust AI-powered solutions to combat various forms of online fraud such as account takeovers, payment fraud, and chargebacks. With a scalable platform, Sift enables businesses to secure their operations through advanced decision-making and fraud detection technologies. Their platform is trusted by over 700 global brands, providing precise, user-level insights to turn fraud challenges into opportunities for scalable growth. Sift emphasizes the importance of partnerships and a strong community to enhance their fraud decisioning service, fostering secure business development across various sectors like e-commerce, fintech, and travel. Additionally, Sift is recognized for its insights and efforts in fraud industry leadership, featuring capabilities such as payment protection, account defense, and dispute management.
Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data
📋 Description
• The Customer Success Management team is composed of creative product experts who work with our customers to drive the adoption of Sift’s Digital Trust & Safety solutions. • CSMs unlock strategic business value for online digital businesses across all major industries and around the globe. • We love addressing real-world opportunities and enabling our customers to do their best work. • We’re looking for a Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. • Your goal is to drive adoption and partner with our customers as a trusted advisor to unlock value.
🎯 Requirements
• 5+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support). • Experience in the fraud/payments ecosystem is a plus. • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs). • A track record of showing value through data-driven metrics and KPIs. • Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences -- from fraud analysts to the C-suite; technical and non-technical. • Strong business acumen and experience influencing change at all levels of a customer organization. • A strong work ethic and commitment to excellence; being creative, collaborative, goal-oriented, thoughtful, and resourceful. • A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. • Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects. • Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
🏖️ Benefits
• Competitive total compensation package • 401k plan • Medical, dental and vision coverage • Wellness reimbursement • Education reimbursement • Flexible time off
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