Manager - Customer Success Management

3 days ago

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Sift

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Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data

201 - 500

Description

Lead a team of Customer Success professionals at Sift to drive customer satisfaction. • Foster a positive and collaborative team environment. • Build and maintain strong relationships with key customers. • Develop and execute customer success strategies aligned with company goals. • Implement and optimize customer success processes and best practices.

Requirements

Bachelor’s degree in Business, Marketing, or a related field. • 7+ years of experience in Customer Success, Account Management, or a related field, with at least 2 years in a leadership role. • Fraud and/or Payments product knowledge. • Proven track record of managing and developing high-performing teams. • Strong understanding of customer success principles and best practices. • Excellent communication, interpersonal, and problem-solving skills. • Ability to analyze data and make data-driven decisions. • Experience with customer success software (e.g., Gainsight, Totango) is a plus. • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Benefits

Competitive total compensation package • 401k plan • Medical, dental and vision coverage • Wellness reimbursement • Education reimbursement • Flexible time off