Sift
Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data
201 - 500
Customer Support Manager
October 11
🇺🇸 United States – Remote
💵 $110.9k - $147k / year
⏰ Full Time
🔴 Lead
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
Sift
Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data
201 - 500
Description
• Lead and mentor a team of support specialists. • Manage day-to-day support operations, ensuring timely resolution of customer inquiries. • Identify and implement process improvements to enhance support efficiency. • Act as a customer advocate, providing feedback for product improvement. • Monitor and report on key performance metrics.
Requirements
• 7+ years of experience in a customer support or similar role, with at least 4 years in a managerial position. • Strong leadership and team management skills, excellent communication and interpersonal abilities, and a customer-centric mindset. • Experience working with SaaS-based products and understanding technical concepts. • Demonstrated ability to solve complex customer issues and improve support processes.
Benefits
• Competitive total compensation package • 401k plan • Medical, dental and vision coverage • Wellness reimbursement • Education reimbursement • Flexible time off
Apply NowSimilar Jobs
October 10
CrossCountry Mortgage, LLC
5001 - 10000
Providing guidance to corporate employees at CrossCountry Mortgage.
🇺🇸 United States – Remote
💵 $20 - $22 / hour
💰 $400M Debt Financing on 2021-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
October 10
The Baldwin Group
1001 - 5000
Manage customer interactions for an insurance solutions provider.
October 10
Golden Customer Care
201 - 500
Customer Care Representative for health and wellness brands in a call center environment.