Solutions Engineer - Enterprise

2 days ago

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Description

• We are looking for an Enterprise Solutions Engineer to join our Solutions Design team of highly skilled and influential technical consultants supporting our largest merchants. • Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping ensure a smooth transition for our customers on the technical side. • As an Enterprise Solutions Engineer you will play a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. • You will work with many inter-departmental groups to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers. • Activities include partnering with the GTM team on deal strategy, managing relationships on pre and post-sales processes, leading technical discussions on solution integration, demonstrating products, conducting research, and leading proof-of-concept discussions.

Requirements

• 5+ years of experience in a customer-facing technical position, ideally in SaaS • 3+ years of experience in customer-facing sales/pre-sales environments. • Strong independent work ethic. • Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives. • Creative, resourceful, detail-oriented, and highly organized. • Excellent presentation skills virtually and in-person. • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. • Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com, etc.). • Experience working with JSON and APIs. • Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.). • Enjoy/Willingness to travel (up to 20%). • Passion for customer service. • Passion for new technology. • Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus. • Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.

Benefits

• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag