Regional Service Manager

March 26

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $105k - $122k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

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Signode

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Signode is a global leader in end-of-line packaging solutions, providing a comprehensive portfolio of products designed to protect, secure, and streamline the transportation of goods. With a focus on innovation, Signode offers various packaging systems, including strapping, case packaging, and protective solutions tailored for diverse industries such as food and beverage, pharmaceuticals, and general manufacturing. Their commitment to sustainability and customer satisfaction positions them as a trusted partner in optimizing supply chain efficiency.

Protective packaging systems • Protective packaging equipment

5001 - 10000 employees

🛍️ eCommerce

📋 Description

• Directs and coordinates activities of field service personnel • Manage a team of 12-16 Field Service personnel • Oversee the activities of the personnel • Review work orders to ensure accuracy • Ensure all Service reports & documentation are completed and accurate • Follow-up on action items and punch lists with customers • Approve timecards, expense reports, and annual maintenance agreements • Proactively manage agreements for profitable growth • Provide qualified supervision for field service techs • Ensure and coordinate training and development of team • Form strong relationships with internal and external customers • First level escalation for customer issues • Partner with Sales, Product and Marketing Managers, and Engineering to improve • Provide necessary resources, training and tools for the team • Gather and share essential KPI’s, weekly, monthly reports and quality reports • Partner with inventory manager on inventory levels of each service van

🎯 Requirements

• High School Diploma or GED required • Preferred College Degree or Technical School • 2+ years in a leadership role • 5 years in a service position • Microsoft Office skills (Word, Excel, Outlook, etc) • Desirable: Professional course (business, engineering, mechanical)

🏖️ Benefits

• Health • Dental • Vision • 401k • Paid time off • Life insurance • Wellness perks • More