SimplePractice
SimplePractice is an all-in-one practice management software platform tailored for behavioral health professionals. It simplifies administrative tasks, ranging from scheduling and billing to documentation, and enhances client care through integrated telehealth, insurance tools, and a vast template library. Trusted by over 200,000 practitioners, SimplePractice is designed for therapists, speech-language pathologists, occupational therapists, and psychiatrists, among others. It aims to streamline admin work and improve care management for practitioners, ultimately facilitating better client interactions and practice growth.
ehr • therapy notes • online appointment scheduling • insurance billing • practice documentation
Director of Customer Education
March 14
SimplePractice
SimplePractice is an all-in-one practice management software platform tailored for behavioral health professionals. It simplifies administrative tasks, ranging from scheduling and billing to documentation, and enhances client care through integrated telehealth, insurance tools, and a vast template library. Trusted by over 200,000 practitioners, SimplePractice is designed for therapists, speech-language pathologists, occupational therapists, and psychiatrists, among others. It aims to streamline admin work and improve care management for practitioners, ultimately facilitating better client interactions and practice growth.
ehr • therapy notes • online appointment scheduling • insurance billing • practice documentation
📋 Description
• About Us: At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. • The Role: We are seeking a strategic and results-driven Director of Customer Education to lead the development and execution of scalable education programs for our customers. • Responsibilities: Manage Customer Help Center, Manage 1:Many Customer Onboarding, Drive initiatives for customer success, Lead the development of educational content, Identify AI opportunities, Collaborate with Customer Marketing, Collaborate with Product Management, Present updates to Senior Leadership.
🎯 Requirements
• SMB Experience: Proven experience working with Small and Medium Businesses (SMB) to understand their unique challenges and needs. • Minimum 7 Years Experience leading customer education, enablement, or customer success programs in a SaaS environment. • Strong background in developing and executing scalable customer education strategies, including webinars, knowledge bases, and video content. • Expertise in leveraging AI and automation tools for customer education and support. • Proven ability to collaborate across teams, including marketing, product, and customer success. • Excellent communication and presentation skills, with the ability to engage both internal and external stakeholders. • Data-driven mindset with a strong focus on measuring and optimizing customer education initiatives. • Experience with customer education platforms, knowledge base software, and LMS tools is a plus. • Proficiency with ZenDesk, CS Case Management Tools • Bachelor's degree in Business, Education, or a related field (MBA preferred). • SaaS Experience: Preference for candidates with BtoB SaaS experience • Building Customer Journeys: Demonstrated experience in designing and implementing comprehensive customer journeys that enhance the overall client experience. • Proficiency in customer success software platforms such as Gainsight, ChurnZero, or similar tools a plus
🏖️ Benefits
• Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs)
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