Support Specialist, Chat

October 2

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SimpleTire

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Tire Sales • Automotive Service • E-Commerce • Direct to Consumer • Business to Business

51 - 200

💰 Private Equity Round on 2018-05

Description

• Remote inbound customer service role focused on communication between SimpleTire and customers • Respond to all inbound sales leads from both current and potential customers • Make outbound contacts to identify opportunities to increase tire sale revenues • Meet or exceed individual and department KPIs and performance goals • Listen and learn products to become a subject matter expert • Effectively manage changes related to promotional offerings, new products, and systems • Handle inbound live chat sessions from customers • Verify customer account and order information • Respond to client questions with correct grammar and complete information • Process online orders, returns, and adjustments • Track deliveries, installation, inventory, and pricing • Manage customer issues ensuring 100% customer satisfaction • Maintain positive relationships post-order to gauge satisfaction

Requirements

• Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required • Experience with inbound and outbound product and service sales • Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center • High school diploma/GED required, associates/bachelors degree or equivalent experience preferred • Must have experience in helping customers and providing customer service • Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts • Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums • Demonstrates technical savvy and ability to learn and navigate computer • Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges • Bilingual - ability to fluently speak and write in Spanish is a bonus • Prior experience in tire or automotive industry is a bonus • Prior experience working in a remote environment is a bonus