Senior Customer Success Manager

September 28

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Simpplr

WebsiteLinkedInAll Job Openings

employee engagement • employee communication • employee collaboration • employee communities • employee productivity

201 - 500 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

Description

• Partner with customers to drive their strategic initiatives and serve as their trusted advisor. • Promote Simpplr functionality and best practices to help customers achieve their objectives. • Manage complex Enterprise client relationships throughout the post-sales customer lifecycle. • Have an in-depth understanding of customers' problems to deliver customer value. • Develop champions to serve as references both internally and externally. • Maintain high levels of customer engagement and satisfaction.

Requirements

• 10+ years experience in customer success management (or related experience) • HR Tech, Internal Communications or Employee Experience Software experience required • SaaS and startup company experience • Business acumen: diagnose business challenges and develop and implement success plans • Managed complex and large enterprise accounts • Cultivated strong relationships: from the program team to the executive sponsor and key stakeholders • Thrived in a quickly changing environment; moved initiatives forward without complete clarity on all facets • Expert in CSM best practices • Exceptional communication and organizational skills • Experience with the business side of the renewals process, value driven conversations, ability to spot and qualify expansion opportunities • Highly enthusiastic, creative, and collaborative with intellectual curiosity and learning attitude • Exemplary leadership and maturity in all aspects of work--both internally and externally • Ability to influence through persuasion, negotiation, and consensus building • Ability to travel up to 20%

Benefits

• This role may also be eligible for bonus, equity and benefits. • Simpplr is proud to be an equal opportunity employer.