Senior Customer Success Manager

September 10

Apply Now

Receive Emails with Similar Jobs

CoLab Software

WebsiteLinkedInAll Job Openings

Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design

51 - 200

Description

• Play an integral role in customer success • Ensure customers maximize partnership value • Develop in-depth product knowledge for innovative solutions • Facilitate value-driven conversations with stakeholders • Analyze product adoption for additional value opportunities • Work cross functionally with Product and Engineering teams

Requirements

• Experience in engineering, with direct experience in design or manufacturing • Experience in a technical account, project, or program management position • 3+ years experience managing large mid-market and/or enterprise accounts • Proven ability to establish strong relationships at C-level, VP, and Director levels • Strong analytical + communication skills • Past demonstration of a best-in-class customer experience • Experience working in a start-up/small company environment • Passion for solving tough problems • Strong knowledge of technical concepts • Ability to thrive in a highly ambiguous environment • Strong organization and presentation skills • Ability to use Salesforce, Zendesk, Google Suite and other software applications

Benefits

• Competitive compensation • Comprehensive benefits • Strong dedication to work-life balance