Muck Rack
Public Relations • Media Relations • Journalism • Computer Software • PR Software
201 - 500 employees
💰 $180M Series A on 2022-09
Senior Customer Success Manager - Enterprise
September 7
Muck Rack
Public Relations • Media Relations • Journalism • Computer Software • PR Software
201 - 500 employees
💰 $180M Series A on 2022-09
Description
• Drive growth and ensure renewals within enterprise customer segment. • Engage with C-level and senior stakeholders. • Exceed revenue targets and activity metrics. • Oversee the entire customer lifecycle. • Manage customer feedback and deliver insights. • Lead complex contract negotiations. • Establish and maintain a strong network within the industry.
Requirements
• 8+ years in Customer Success or Account Management within a B2B SaaS environment. • Expertise in overseeing the entire customer lifecycle. • Demonstrated success in consultative selling. • Proficient in Customer Success strategies and methodologies. • Strong background in contract management. • Demonstrated executive presence and strategic acumen in customer engagement. • Precise and confident communication skills. • Ability to leverage data to lead strategic decision making. • Flexibility to adapt to changing priorities. • Strong decision-making capabilities.
Benefits
• Remote Work, Forever. • Transparent Compensation. • Health & Wellness. • PTO and Family Benefits. • Personal & Professional Development. • Culture of Inclusion. • Customer-First.
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