Senior Customer Success Manager, Enterprise

September 7

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Muck Rack

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Helping organizations find the right journalists to pitch, report on media coverage and prove the value of their work.

Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Drive growth and ensure renewals within enterprise customer segment. • Engage with C-level and senior stakeholders. • Exceed revenue targets and activity metrics. • Oversee the entire customer lifecycle. • Manage customer feedback and deliver insights. • Lead complex contract negotiations. • Establish and maintain a strong network within the industry.

Requirements

• 8+ years in Customer Success or Account Management within a B2B SaaS environment. • Expertise in overseeing the entire customer lifecycle. • Demonstrated success in consultative selling. • Proficient in Customer Success strategies and methodologies. • Strong background in contract management. • Demonstrated executive presence and strategic acumen in customer engagement. • Precise and confident communication skills. • Ability to leverage data to lead strategic decision making. • Flexibility to adapt to changing priorities. • Strong decision-making capabilities.

Benefits

• Remote Work, Forever. • Transparent Compensation. • Health & Wellness. • PTO and Family Benefits. • Personal & Professional Development. • Culture of Inclusion. • Customer-First.