Senior Customer Success Manager

July 13

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Pixalate

WebsiteLinkedInAll Job Openings

mobile • OTT • CTV • ConnectedTV • IVT

51 - 200 employees

Founded 2013

📋 Compliance

🔒 Cybersecurity

💰 $18M Venture Round on 2021-09

Description

• Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews • Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers • Ensuring Pixalate product adoption, client satisfaction, and account health

Requirements

• BA/BS degree in technical, business, or other related fields (or equivalent experience) • 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors • Highly skilled in MSFT Excel (eg. pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA • Understanding of digital media ecosystem terminology and ad operations tools and practices (eg. campaign optimization, javascript, tagging, cookie, macros, and platforms) • Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment • Self-starter capable of thriving in a startup environment • Ability to maintain poise under stress, especially when resolving time-sensitive issues • Data-driven, analytical, and process-oriented • Excellent written and verbal communication/presentation skills • Proficiency with spoken and written English, a second language is a plus

Benefits

• Excellent benefits package, including medical, dental, and vision insurance • Premiums 100% covered for employees and 50% covered for dependents • Unlimited PTO • 401k • Monthly internet reimbursement • Remote, flexible hours • Opportunity for advancement • Fun annual team events • Being part of a high performing team that wants to win and have fun doing it • Extremely competitive compensation