Senior Manager - Enterprise Customer Success
August 1
Description
• Foster relationships with key clients through ongoing support • Lead a team of CSMs to enhance customer satisfaction • Own gross retention, expansion metrics, and key performance indicators • Ensure high NPS, product adoption, use case alignment • Work with various teams to drive customer value and process improvements • Develop executive relationships, support business reviews & value alignment
Requirements
• 7+ years in a consultative customer-facing role in software or consulting • 2+ years in first-line management • Demonstrated results in coaching, adoption growth, and customer satisfaction • Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks • Strong analytical, process-oriented mindset with data-based decision-making • Knowledge in SaaS, Financial Services, or Ecommerce
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