Senior Customer Success Manager

September 26, 2024

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Vercel

WebsiteLinkedInAll Job Openings

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

Description

• Manage a portfolio of Enterprise customers. • Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy. • Drive incremental value by leading the customer through training and adoption of Vercel's best practices. • Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model. • Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties. • Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business. • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. • Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors. • Build and maintain account plans, including organization mapping and opportunity whitespace. • Act as the Voice of the Customer to align our resources and efforts to improve the customer experience. • Partner with the Sales team to help identify and raise expansion opportunities.

Requirements

• 5+ years of professional experience in B2B / SaaS • Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products. • Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level. • Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work. • Knowledge of CI/CD, deployment pipeline, and the SDLC process. • Comfortable managing accounts with varying requirements. • Demonstrable self-starter, curious, and solution focused. • Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.