Customer Service

April 8

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Skillsoft

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Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Elearning • Training • Learning Solutions • Courseware • Learning Management System (LMS)

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

📋 Description

• At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. • Join us in our quest to transform learning and help individuals unleash their edge. • We are seeking a dedicated and proactive Customer Service to join our dynamic team for the European Region. • You will be the primary point of contact for our clients, ensuring they receive exceptional service, support, and value throughout their journey with our company. • Your goal will be to build strong relationships, drive customer satisfaction, and help our clients achieve their desired outcomes using our products or services. • Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions. • Collaborate with internal teams to resolve technical or operational issues for the customer. • Understand customer goals and align our solutions to support their success. • Manage and resolve customer escalations with empathy and efficiency. • Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner. • Develop and maintain strong, long-lasting relationships with clients. • Track customer engagement and product usage to identify opportunities for improvement. • Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams.

🎯 Requirements

• Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities • Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset • Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments • Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions • Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences • Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes • Strong communication and interpersonal skills • Problem-solving and conflict-resolution abilities • Proficiency with CRM software and support tools (e.g., Salesforce, Zendesk). • Ability to manage multiple priorities and meet deadlines • Analytical mindset with attention to detail • Ability to read and write in French/Spanish/Dutch language