Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
Customer Support Manager - APAC
March 6
Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
📋 Description
• Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. • Swapcard recognizes the importance of teamwork in successful events and is fueled by a team of innovators. • At Swapcard, we believe in meaningful connections, pioneering modern solutions, and creating engaging event experiences. • Commitment to excellence and collaboration aims to set new standards for engagement, accessibility, and impact. • Diversity is at the core of Swapcard's success with over 42 nationalities represented among team members. • Embracing diverse backgrounds helps cater to the needs of a global community of event organizers and participants.
🎯 Requirements
• Minimum of 2 years of managerial experience with a focus on coaching and developing high performing teams • Prior experience in leading frontline customer support in a SaaS or digitally native business • Customer experience fanatic with a keen eye for improvements • Collaborative with the ability to work autonomously, experienced with working within a global team • Fluent in English, any other language would be appreciated! • Tech-savvy with knowledge of customer service tools and ticketing systems. • A make-it-happen mindset, excited and ready to roll up your sleeves whilst keeping longer-term team implications and goals a priority. • Highly empathetic and emotionally intelligent driven by a passionate and curious work ethic. • BONUS: is passionate about utilising AI to improve process, efficiency and enhance customer experience.
🏖️ Benefits
• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘
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