Enterprise Customer Success Manager

2 days ago

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Smartcat

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The essential language AI platform for global enterprise.

Translation • Software • Localization • Automation • SaaS

51 - 200

Description

• Smartcat is a Language AI platform • Help users achieve measurable success • Drive 100% QoQ utilization growth

Requirements

• Proven successful experience in localization operations or account management highly preferred • Three years of experience in customer success or account management • Ability to understand the Smartcat product vision and platform functionality • Strong data analysis skills coupled with the ability to demonstrate value • Integrity, full commitment, and a strong sense of ownership • Fanaticism for customer success and satisfaction • Eagerness for success and an aggressive mindset towards growth • Openness to feedback and alternative opinions and ideas • Excellent communication skills and fluency in English and Russian • Readiness to work in a highly intense cross-functional startup environment • Exceptional commitment to evidence- and data-informed decision-making • Comfortable working with remote teams across time zones • Easy going personality, high tolerance to cultural differences

Benefits

• Fully remote team • High impact role enabling innovation and inclusion in organizations • Join the rocketship to scale-up 10x and beyond together • Commitment to building a diverse and inclusive culture