Solutions Engineer

6 days ago

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Smartcat

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Smartcat is an innovative AI-powered platform specializing in translation and localization solutions for businesses seeking to communicate globally. The platform offers an array of services including AI translation, AI content generation, and seamless translation management workflows that combine both AI and human inputs. Its marketplace connects users to a vast network of over 500,000 linguists, providing flexibility and scalability in handling diverse linguistic needs. Trusted by entities such as the Fortune 1000, Smartcat significantly reduces translation costs and time while maintaining high-quality outputs. The platform's integration with multiple tools and its user-friendly interface support a wide range of content types, from documents to eCommerce sites, making multilingual communication efficient and accessible.

Translation • Software • Localization • Automation • SaaS

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Solutions Engineers are the trusted advisors of the customer. • By identifying various areas of applicability, defining value by adoption and helping leadership see the business outcomes by expansion, Solutions engineers are responsible for making a compelling case for product growth within the customer organization. • You will partner with our Customer Success Managers (CSM) and Strategic Account Executives (SAE) in our more complex and technical engagements in order to grow the accounts at an enterprise scale. • The Solutions Engineering team serves as the technical leaders throughout the pre-sales and post-sales customer success journey. • Your mission is to understand our clients' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals. • Solutions Engineers serve as a critical bridge between Product & Engineering teams and customer-facing teams, ensuring the product stays ahead of competition and aligned with market trends.

🎯 Requirements

• BS/MS in an engineering or analytical discipline from an accredited university with > 5 years of relevant industry experience in analytical sales roles - Solutions Engineering, Sales Engineering, Value Engineering, Management Consulting or Sales • Strong technical presales experience, ideally within an AI SaaS workflow environment with a background in enterprise sales and change management. • Advanced technical skills, including the ability to understand and troubleshoot complex implementation problems and to design and execute custom solutions. • Superb communication and presentation skills -- demonstrated experience presenting CAT or Generative AI concepts to industry veterans, scientists, technical and business stakeholders through salient presentations. Comfortable presenting in front of C-Level audiences • Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders. • Build and maintain strong client relationships, offering post-sale support, creating training materials, and troubleshooting issues to ensure long-term adoption and satisfaction • Demonstrates an entrepreneurial spirit, a hunger for growth, drive for sales, intellectual curiosity, sharp problem-solving skills, and the humility to collaborate effectively. • Ability to travel up to 25% to support Sales

🏖️ Benefits

• Fully remote team • Innovating a $100 Billion industry • High impact role enabling innovation and inclusion in organizations • Join the rocketship to scale-up 10x and beyond together • Smartcat Culture: Where Diversity Meets High Performance