GR8 Tech
GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.
BaaS • Platform • Franchise • Sports Betting • Igaming
Middle System Support Administrator
February 22
GR8 Tech
GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.
BaaS • Platform • Franchise • Sports Betting • Igaming
📋 Description
• Manage users, roles, and profiles, focusing on security best practices. • Configure and optimize Salesforce Service Cloud, Zendesk, LiveChat, Intercom, or similar systems. • Collaborate with stakeholders to gather and implement business requirements. • Integrate support systems with external tools using API connections. • Develop and maintain automated business processes using system automation tools. • Provide ongoing system maintenance and performance monitoring.
🎯 Requirements
• 2+ years of experience as a System Administrator, Support Administrator, or similar role managing customer support platforms • Hands-on experience with Salesforce Service Cloud, Zendesk, LiveChat, or similar support ticketing systems • Understanding of system integrations and process automation • Strong troubleshooting skills and analytical thinking • Ability to handle multiple requests, prioritize effectively, and work in a fast-paced environment • Strong communication skills and ability to collaborate with cross-functional teams • English proficiency is sufficient for reading technical documentation.
🏖️ Benefits
• Sports compensation • Medical coverage • Psychological support • Home-office coverage. • Remote work, Coworking compensation • Childcare budget • Maternity leave • Paternity leave • Additional 2 days for family events.
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