Senior Manager - Associate Director, Enterprise CX & Growth

March 18

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📈 Growth Marketing

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SoftBank Robotics America

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SoftBank Robotics America is the North American arm of SoftBank Robotics Group, the world's largest autonomous robot integrator. The company focuses on enterprise-scale robotics adoption, transforming how organizations automate their operations and work alongside robots. SoftBank Robotics America provides a comprehensive robotic automation program, supporting businesses from initial deployment to routine maintenance, resulting in significant labor cost savings and improved operational efficiency. Their innovative solutions offer real business value by automating tasks, thereby allowing human talent to focus on more strategic activities. Specializing in automation for various industries such as healthcare, hospitality, and commercial cleaning, they leverage their proprietary platform SBR Connect to monitor fleet activity and inform data-driven decisions, maximizing efficiency and success in automation initiatives.

Robotics • Robot Integration • Automated Cleaning Solutions • Autonomous Food Service • Human-Robot Collaboration

11 - 50 employees

Founded 2012

🔧 Hardware

🏢 Enterprise

📋 Description

•SoftBank Robotics, the global leader in workforce automation, is seeking an Associate Director, Enterprise Growth to join the RevOps organization. •The ideal candidate understands that automation is the next big technological shift -- comparable to the introduction of the smartphone -- and wants to be a part of the movement, helping clients successfully transform their businesses processes and teams through cutting-edge innovation. •The RevOps team at SoftBank Robotics is focused on making robotics commercially successful through strategic business development and customer success. •We are responsible for evolving our go-to-market and customer programs to clearly communicate and deliver automation value in partnership with our customers. •The team is an entrepreneurial, multi-varied group focused on use case development, enterprise growth strategy, operational excellence, and customer retention. •Reporting to the Senior Director, Customer Experience & GTM at Softbank Robotics Americas, this role is pivotal in developing our industry-leading Customer Success team. •The ideal candidate will possess a blend of customer success and program management expertise, strong data analysis and operational skillsets, and the ability to manage a high-performing team.

🎯 Requirements

•Manage and mentor a team of customer success representatives, providing coaching on presentation skills, customer engagement, and data storytelling to enhance team performance and customer outcomes •Oversee customer health and retention metrics, ensuring proactive engagement with high-profile enterprise customers and aligning our solutions to their evolving needs •Develop and implement frameworks and processes that drive team efficiency and effectiveness, including automation and process optimization •Act as a senior point of contact for key customers, overseeing service delivery, presentations, and ensuring our engagements are impactful and aligned with business objectives •Work closely with internal leaders to identify opportunities for improvement in service delivery, customer success, and GTM strategies, contributing to the scalability of our operations •Leverage strong analytical skills to interpret data and create compelling narratives that resonate with various customer personas •Support leadership to create customer-facing presentations, case studies, •Develop and implement cross-functional frameworks and processes that drive efficiency and effectiveness across the customer experience function •Travel up to 25% to meet with customers, support strategic sales efforts, and attend industry events.

🏖️ Benefits

•Generous vacation policy (Unlimited PTO) •401K •Health/dental/vision •Supportive work environment