Senior Manager - Enterprise CX & GTM

November 4

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SoftBank Robotics America

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Robotics • Robot Integration • Automated Cleaning Solutions • Autonomous Food Service • Human-Robot Collaboration

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Description

•SoftBank Robotics is seeking a Senior Manager, Enterprise Growth for RevOps team. •Act as account lead for customer success with high-profile enterprise customers. •Oversee service delivery and presentations for customer engagement. •Utilize storytelling techniques to deliver insights that drive customer decision-making. •Provide mentorship and coaching to team members in relevant skills. •Support revenue growth of robotics solutions and ensure market success. •Support leadership in creating presentations and case studies. •Travel up to 20% to meet with customers and attend events.

Requirements

•Bachelor’s degree, track record of continuous education •7+ years of experience in GTM strategy, customer success, account management, or a related role, with a focus on enterprise-level engagements. •Proven experience in program management, with a track record of building and implementing successful frameworks and processes. •Strong analytical skills with the ability to translate data into actionable insights and compelling stories. •Demonstrated ability to coach and develop team members, with a focus on presentation skills, customer engagement, and data storytelling. •Exceptional presentation and communication skills, with experience presenting to C-level executives. •Strong leadership skills with the ability to influence and drive cross-functional teams toward a common goal. •Nice to Have: Experience in ideating and packaging use cases for diverse customer personas and sales cycle stages. •Ability to blend technical expertise with business acumen, delivering solutions that meet both product and customer requirements. •Experience in conducting market research and competitive analysis to inform GTM strategy. •Experience carrying revenue-based quota/goals.

Benefits

•Generous vacation policy (Unlimited PTO) •401K •Health/dental/vision •Supportive work environment