Customer Experience Representative

May 9

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Solace

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Bringing humanity back to health.

2 - 10

Description

• Supporting patients and advocates via phone, email, and chat • Assisting clients with appointment confirmations, troubleshooting, and creative solutions • Working with new clients to ensure a smooth first experience • Gathering and tracking feedback for continuous improvement

Requirements

• Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat • You’re detail-oriented and understand that sometimes the smallest details make the biggest difference • You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks • You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone • You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon • You are more than comfortable giving and receiving feedback • You thrive on ensuring great outcomes for every person you interact with • You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve • You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset • You’re flexible and willing to jump in and assist with anything when called upon • If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution • You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success