Sol-Millennium Medical Group
Manually retractable safety syringes • Safety Needles and syringe combinations • Safety Needles • Safety Blood Tube Holders • Medical Devices
Sales Operation Specialist
20 hours ago
Sol-Millennium Medical Group
Manually retractable safety syringes • Safety Needles and syringe combinations • Safety Needles • Safety Blood Tube Holders • Medical Devices
Description
• Bridge between clients, sales managers and supply chain team where applicable. • Process Customer orders (receiving, review, acknowledgement, invoicing, post-transaction support and documentation). • Operate EDI AddOns. • Support lead generation and progression of leads. • Connect clients with relevant functions to answer queries that cannot be addressed directly. • Register customer complaints and support medial incident reporting in close cooperation with QARA. • Support Sales Managers in transaction execution and customer queries. • Support supply chain team order fulfillment. • Support customer satisfaction monitoring. • Process Returns. • Process Credit Card payments. • Web portal support, demonstrations and walkthroughs. • Participate and contribute to sales operations-related projects. • Develop training documentation and SOPs for Sales Ops. • Support category management and sales operations in sales and marketing campaigns. • Prepare ad-hoc analyses and documents as needed. • Fulfill assigned tasks in the EDI implementations, SAP upgrades and process improvements.
Requirements
• Bachelor degree in business administration, marketing or related. • Customer Service / Sales Operations experience with B2B business (distribution, manufacturing). • Experience with order processing / invoicing software. • Experience with SAP, Oracle or other major ERP. • Experience with Medical Device customer service or related (food, cosmetics, pharma) • Sales or customer service • Excellence communication (direct, teleconference, phone) • Excellent office skills • ERP or similar order processing / invoicing software knowledge • Salesforce knowledge/experience • Experience with medical device or related (food, cosmetics, pharma) • SAP knowledge
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