Senior Customer Success Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

Solutions by Text

WebsiteLinkedInAll Job Openings

Two-Way Texting • API Integration • Pay By Text • Compliance • Texting Resources

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

📋 Compliance

💰 Private Equity Round on 2021-11

Description

• Solutions By Text is seeking a Senior Customer Success Manager to engage with customers and promote success plans. • Responsible for customer health, adoption, and overall experience. • Act as point of contact for customers, develop account plans, and drive solution adoption. • Monitor customer health, identify risks, and promote best practices.

Requirements

• 5+ years of applicable experience in a Customer Success/Relationship Manager position • Passion for driving customer success and measurable business outcomes. • Demonstrated ability to articulate SBT’s business value. • Be inherently curious; ability to listen and collaboratively problem-solve in real time. • Strong communication skills. Comfortable setting expectations and goal setting as well as navigating conflict. • Driven and competitive with a strong desire to overachieve. • Projects a professional and appropriate image in all dealings with colleagues, clients, vendors, business partners and visitors. • Passion for increasing customer happiness and deepening customer relationships. • Ability to multi-task, prioritize, and manage time effectively • Excel skills • BA/BS preferred or similar experience • Previous experience with SMS/Text Servicing • Previous experience with Payment Services