Telesales Inbound Agent

2 days ago

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Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing

1001 - 5000

Description

• Work from Home Monday to Friday | 5 PM to 2 AM Manila Time *Following UK Holidays • Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process. • Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs. • Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality. • Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase. • Payment Processing: Take payment details and accurately enter them into the payment system.

Requirements

• Proven B2C sales experience, preferably in the car spare parts industry or related field. • Ability to understand and address customer needs and concerns. • Excellent verbal communication skills to interact effectively with customers. • Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts. • A customer-focused mindset with a strong ability to build trust and maintain customer relationships.