IT Product Owner - Salesforce

November 7

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Contract Purchasing Solutions • Procurement • Education • Technology Services • Insurance and Benefits

201 - 500

Description

• Product Ownership • Lead the Salesforce product development team in creating the product road map. • Administer Salesforce product backlog prioritization for the successful scheduling and completion of backlog items. • Define the vision for the team’s product. • Collaborate with senior leadership and other key stakeholders regularly to identify opportunities for maximum product utilization. • Automate, optimize, and improve organization-wide efficiency and effectiveness in usage of Salesforce and related processes. • Lead efforts to develop and grow Salesforce embracement. • Provide leadership within Salesforce project team, including team ceremonies, sprint planning, backlog refinement, demos, etc. • Lead design and configuration to optimize the user experience for Salesforce business functions. • Mentor product development team in best practices to optimize team efficiencies. • Manage Workday releases by understanding and prioritizing potential enhancements. • Project Management • Responsible for the end-to-end management of Salesforce deliverables and is accountable for the project scope, schedule, budget, and overall quality of project delivery. • Works with project sponsor and stakeholders across all phases of the project lifecycle including initiation, planning, execution, risk mitigation, monitoring and control, and closure. • Effectively collaborates with team to mitigate risks and proactively supports planned and/or unplanned needs. • Manages ongoing deliverables and determines appropriate priority of day-to-day tasks. • Business Analysis • Lead requirements gathering to formulate business specifications which drive at the core of the business problem to be solved. • Maintain understanding of strategic business objectives. • Assist the technical team in analyzing and translating business requirements. • Assist quality assurance team or SMEs with conducting testing and documenting results, as needed. • Document business processes, create training guides, and conduct end user training. • Other duties as assigned.

Requirements

• Bachelor’s degree in information technology or related field AND a minimum of ten years’ experience in a combination of quality assurance, business analysis, project management, and product ownership. • OR A combination of IT related post-secondary and/or professional education and demonstrated relevant work experience in a combination of quality assurance, business analysis, project management, and product ownership, equivalent to a total of fourteen years. • Ten years’ experience with some the following project management tools: Azure DevOps, JIRA, and Smartsheets. • Seven years’ experience with various software development approaches including agile and waterfall. • Three years’ experience as a Product Owner of Salesforce, including configuration experience. • Strong business process/operational knowledge (e.g., customer service, inventory management, procurement, accounting)