Technical Support Manager

Yesterday

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Sowelo Consulting sp. z o.o. sp. k.

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Description

• Lead and inspire the global technical support team. • Manage daily operations to ensure compliance with SLAs, KPIs, and quality standards. • Use data and analytics to refine support operations. • Develop an effective self-service strategy utilizing the knowledge base and chatbot system.

Requirements

• Demonstrated leadership in technical support and operations on a global scale. • Experience with Zendesk • Knowledge of Jira, Klaus, and Workforce Management. • Deep knowledge of support strategies and best practices. • Superb problem-solving abilities and sound decision-making skills. • Excellent communication and interpersonal skills. • Enthusiastic about customer service and committed to providing exceptional support. • Must be fluent in English and nice to have proficiency in another language.

Benefits

• Fully remote opportunity • Permanent contract or B2B collaboration • A diverse and international work culture • Support for professional growth and career development