Customer Support Associate

5 days ago

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Spark

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Insurance • Medicare • Healthcare

51 - 200 employees

☁️ SaaS

Description

• Assist health insurance agents with their inquiries • Provide initial support to clients • Address basic issues and escalate complex cases • Ensure a seamless experience for all stakeholders • Work closely with internal teams to resolve clients' problems

Requirements

• Strong communication skills, both verbal and written • Excellent problem-solving abilities • Ability to work independently and as part of a team • Proficiency in using ticketing software and other communication tools • Strong organizational skills with attention to detail • Previous experience in customer service or support roles, preferably in the health insurance industry • Fluency in Spanish not required, but nice to have • High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Benefits

• Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • 401k • Paid Time Off • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 12 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • 2 week sabbatical at 5 years of employment • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi